As businesses plan to meet the challenges presented by 2010, one of the items on many Christmas lists is VoIP (Voice over Internet Protocol technology), in the contact centre.

Ken Reid of Rostrvm Solutions says, “With the ultimate vision of Unified Communications in mind and seamless use of multiple channels, it is no surprise that every single system that Rostrvm has installed for contact centres in 2009 has included Voice over IP. Advances in technology have meant that VoIP now offers a stable infrastructure, enabling many businesses – and not just the largest – to save on equipment, software, network maintenance and administration, management and operational costs.”

Read more: VoIP maturity drives Rostrvm growth

 21 December 2009, London – Looking to 2010 Telmap, the pioneers in mobile mapping, search and navigation solutions, believe that key developments in the mobile industry will continue to establish an environment for location based services (LBS) to flourish in Europe. Speaking on behalf of Telmap, Motti Kushnir, Telmap’s Chief Marketing Officer, says that the rise in shipments of GPS-enabled handsets and expansion of 3G coverage in Europe provide the key elements to establishing a LBS-rich market.

  The top trends in LBS to look out for include:   In order to support LBS anywhere, anytime, multiple location technologies such as GPS, Wi-Fi, Cell ID, and A-GPS will be used, resulting in location enablement in low-end, non GPS devices.   Location will start to enrich core services such as SMS and voice, creating a more dynamic and compelling location offering for users. In 2010, we will see this trend penetrating the low-end devices market. 

Read more: Telmap LBS perspectives for 2010

 London, UK, December 21st 2009 – TANDBERG, supplier and producer of telepresence,high-definition video conferencing and mobile video solutions, is working with Imotions to implement video conferencing among all 18 football clubs admitted to the Premier League in the Netherlands, as well as the umbrella organisation Eredivisie CV and governing body the KNVB. These parties need an efficient way of communicating without compromising personal contact, to augment existing forms. A total of 20 mobile medium-sized TANDBERG Profile 3000 MXP systems are being installed at all the clubs, the KNVB and Eredivisie CV to meet the need.

 

Read more: Dutch Premier League clubs confer by video

 New distributor appointment is latest move in Wick Hill’s expansion in the converged voice/data market. 

  Woking, Surrey: 16th December 2009 - Wick Hill has been appointed as a distributor of Yealink’s VoIP telephony hardware. Wick Hill has a long-established reputation as an award-winning value-added distributor of secure infrastructure solutions. This appointment is one of a number of new distributor relationships, with more to come, which are part of a further expansion by Wick Hill in the converged voice/data market.   Wick Hill will combine its telephony portfolio, which includes Samsung’s OfficeServ, Ubigate platforms and Interquartz business telephones, with its existing expertise in security and networking to create a truly innovative and unique approach to unified communications.    As a channel-only value-added distributor, Wick Hill offers a generous level of support to its customers throughout the sales process, from lead generation to technical support and consultancy. 

Read more: Wick Hill Appointed By Yealink As A Distributor Of VoIP Telephony Hardware

 Madrid, 10 December 2009 – Telefónica today announced the availability of its Ruta Movistar App on the App Store. Ruta Movistar offers iPhone 3G and iPhone 3GS users a navigation system which helps them to easily reach their destination by car or on foot. The app also locates points of interest such as restaurants, hotels, petrol stations, supermarkets and ATMs. 

  The service turns the iPhone into a fully-functioning navigator and includes routes, points of interest, 3D images, text-to-speech voice instructions and safety camera alerts. The app was developed using software by Telmap, the world leader in mobile navigation, and uses Navteq maps.   Pilar Latorre, Residential Commercial Offer Director of Telefónica España said: “This Ruta Movistar App is ground-breaking and opens up new possibilities for our customers starting with iPhone users who now have everything they need to navigate easily.

Read more: Telefónica Ruta Movistar App Now Available On The App Store