Convergys (NYSE: CVG) Uses Social Media to Attract Young Hip Workforce for BPO Operations in Bogota
Bogota Colombia, Vancouver BC – April 25, 2016 - Investorideas.com reports on the recent 13th Andean Congress of Contact Centers and Customer Relationship Management (13 Congreso ANDINO) held in Bogota on April 19th to the 21st, 2016 and a snapshot of one of the Bogota-based companies in the sector.
The Andean CC and BPO Congress is a meeting place for the best service companies and suppliers of the latest technology with a view to promoting, representing and protecting their interests. This year’s theme and focus was the integration of technology to the human element of BPO; ‘humalogy’.
Speakers including well-known technology consultant and startup founder of several companies, Scott Klososky, stressed that as robotics and digitalization will improve costs and make the BPO sector more efficient, there is still room for human contact to resolve problems in the process.
The Congress, Invest in Bogota and the companies that opened their offices for tours to show how the sector is thriving in Bogota, all agreed that Bogota has a talent pool of young workers that are a key to the current success and future growth.
- Published: 26 April 2016
- Written by Investor Ideas