Category: Uncategorized
PinkVerify™ Status Confirms HEAT Supports Global Best Practices for Service Management

Reading, Berks – 6th April 2004: – FrontRange Solutions today announced that its award-winning Service Management Solution product line, HEAT, supports the Information Technology Infrastructure Library (ITIL) process framework, a set of best practice standards for information technology service management. Pink Elephant Inc., a leading global resource for ITIL best practices consulting and training, in accordance with its PinkVerify™ program, conferred ITIL verification. The PinkVerify™ recognition validates that HEAT® 8.0 and HEAT® Asset Tracker 8.0 have received the PinkVerify™ "ITIL Service Support" Certification. The suite meets the requirements to support four basic ITIL processes in an IT organisation: incident management, problem management, configuration management, and change management. FrontRange’s HEAT service management solutions transforms traditional service and support operations into a business activity view across distributed environments for superior end-to-end performance. By conforming to these processes, FrontRange Solutions can assure customers and prospects around the world that it delivers world-class best practices in IT service and support.

“With HEAT 8.0 receiving PinkVerify™ status, it shows the ongoing commitment of FrontRange Solutions to the ITIL framework,” said David Ratcliffe, President of Pink Elephant Inc. “HEAT has a very loyal customer base and it's great to see FrontRange continue to acknowledge the importance of aligning tools with IT management best practice processes.”

“As a market leader in service and sales management, FrontRange is committed to maintaining its position as a global provider of service management solutions that support proven IT best practices and recognised global standards,” said Kevin J. Smith, vice president of products for FrontRange Solutions. “The ITIL standard underscores our commitment to continue delivering high-quality products and services.”

About ITIL
The Information Technology Infrastructure Library (ITIL) is a set of books developed by the United Kingdom's Office of Government Commerce (OGC). The books describe an integrated, process based, best practice framework for managing IT services. To date, these books are the only comprehensive, non-proprietary, publicly available guidance for IT Service Management. ITIL was conceived in the late 1980's. It was initiated to improve IT Service Management in the UK central government and is relevant to all organizations; public or private sector, large or small, centralized or distributed.

About Pink Elephant
Pink Elephant is the world's leading IT Service Management education and consulting provider. Headquartered in Toronto, Canada with operations in the USA and throughout the Asia Pacific region, Pink Elephant was the first organization to bring public ITIL education and certification to North America. For more information, visit

About Commercebank
Commercebank has assets in excess of $3 billion and offers a wide variety of domestic, international and personal banking services. The Bank is headquartered in Coral Gables, Florida, with six branches throughout Miami-Dade County, two in Broward County, and one in Manhattan, New York, as well as loan offices in Tampa, Florida and Houston, Texas. The Bank also offers investment services through its subsidiary Commercebank Investment Services.

About FrontRange Solutions, Inc.
FrontRange Solutions USA Inc. develops award-winning software and solutions that have been used by more than 130,000 companies and 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families include GoldMine®, for business relationship management, team-based contact management and sales forces automation solutions; and HEAT®, for complete service management including Help Desk, Knowledge Management, Asset Management and Service Level Management. FrontRange products are designed specifically for small- to mid-sized enterprises and distributed enterprise organizations. Customers represent 44% of the Fortune 100 and 76% of the FTSE 100, and are from diverse industries represented by Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, and Turner News Network. For more information, visit

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Emma Lattimer
FrontRange Solutions
+44 (0) 870 401 7317
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Sarah Brambley/Laura Slade
The Whiteoaks Consultancy
+44 (0) 1252 727313
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