News Release: Northern Ireland Social Security Agency Selects Chordiant To Power Pension Service

London, 22 March 2004: The Northern Ireland Social Security Agency (NISSA) has procured Chordiant Solutions' software and services to provide a Pensions Credit solution. Partnering with IBM and specialist systems integrator Quicksilva, the development of this solution is central to the provision of NISSA's Pension Service to the community of Northern Ireland.

NISSA's main business is the administration of social security benefits and helping people of working age into employment. The Agency's vision is to deliver high quality, customer focused employment and welfare services to the people of Northern Ireland in line with government policy. The Chordiant 5 product portfolio consists of tools to help B2C enterprises increase the value of customer relationships through more consistent, efficient and effective interactions. The products provide a fully integrated architecture that automates and streamlines the end-to-end operational business processes that are so often decision-intensive, yet drive numerous business applications. Chordiant products are intended to provide the Pension Credit Call Centre agents with a complete, real-time view of the entire customer relationship by integrating the multiple communication channels and real-time transactional data sources.

Allen Swann, president of worldwide field operations at Chordiant said "Chordiant's solutions are renowned for their resilience and flexibility. Today's announcement with NISSA further cements our position as a key provider of solutions for business process automation and effective customer service."

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ABOUT NISSA:
NISSA was established in 1991 and is the largest agency in Northern Ireland. Its main functions are helping people of working age into employment and providing financial help for people unable to work. Its programme for working age customers is delivered in partnership with Northern Ireland’s Department for Employment and Learning.

The Agency delivers its services to about 650,000 customers, almost a third of whom are pensioners, through a network of 35 locally based offices and a number of large centralized branches including the Pensions Service. Annual programme expenditure is about £4 billion sterling.

ABOUT CHORDIANT SOLUTIONS:
Chordiant (Nasdaq: CHRD) automates the end-to-end operational business processes that enable the business from the back-office systems, existing applications and processes through to the communications with customers.

Chordiant Solutions combine straight-through service processing with your business processes for multi-channel applications in marketing, the contact center, and retail channels, including self-service. The solutions provide end-to-end, process-driven applications, encompassing a single view of the customer, delivered through a role-based desktop. The solutions integrate with existing systems and data thereby leveraging current assets. Chordiant Services enable rapid and successful implementations by reducing risk, increasing return on assets and lowering total cost of ownership.

Headquartered in Cupertino, California, Chordiant maintains offices in Boston; Chicago; Mahwah, N.J.; Manchester, N.H.; New York City; London; Paris; Amsterdam; and Munich.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

Safe Harbor
This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's Annual Report on Form 10-K and Quarterly Reports filed on Form 10-Q. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

For more information, please contact:
Chordiant Media Contacts:
Jo Begbie/Vicki Cook
Brodeur Worldwide
+44 (0) 207 289 7070
jbegbie/This email address is being protected from spambots. You need JavaScript enabled to view it.