Freedom joins Telephonetics VIP’s Partner Programme

23rd January, 2009 - Telephonetics VIP, the speech recognition and voice automation specialist, is delighted to announce a new partnership with Freedom, a leading business communications specialist. 

Under the agreement Freedom will provide the Telephonetics VIP portfolio of speech automation solutions to customers seeking excellence in integrated customer service.  Freedom is particularly strong in Telephonetics VIP’s core markets of Health and Public Sector.

Read more: Freedom joins Telephonetics VIP’s Partner Programme

Includes Viral Promotional Services BubbleCAST™, BubbleSONG™, and BubbleCONTEST™

Mountain View, CA - January 21, 2009 — Bubble Motion, the pioneer and global leader of next-generation voice messaging, today introduced a new suite of services based on the company’s award-winning BubbleTALK™ platform. These new services include BubbleCAST™, a rich audio content delivery platform that enables one-to-many-broadcasting, BubbleSONG™, a viral content and song dedication service, and BubbleCONTEST™, a many-to-one service that enables contests featuring user-generated content. 

Read more: Bubble Motion Launches Next-Generation Voice Services Using BubbleTALK™ Platform

SurfKit Mobile Internet Platform Selected as Finalist in Best Service Delivery Platform Category

Reading, UK – January 21, 2009 – SurfKitchen today announced that its Mobile Internet platform has been chosen as a finalist in the Best Service Delivery Platform category of the GSMA Global Mobile Awards 2009. Judged by a panel of independent and respected industry experts, the GSMA Global Mobile Awards are recognised as the most prestigious and respected awards programme in the communications industry.

“Our congratulations go to all the nominees in this year’s Global Mobile Awards,” said Rob Conway, CEO of the GSMA. “In an uncertain economic climate, mobile communications continue to drive social, economic and technological development, as the caliber of entries this year again illustrates.

Read more: SurfKitchen Shortlisted for GSMA Global Mobile Awards

20th January, 2009 - Telephonetics VIP, the speech automation specialist, is pleased to announce the general availability of a range of Automation Agents to help organisations maximise efficiency for routine transactions over the telephone.

High volume routine calls can be a waste of staff time. This time could be more efficiently and cost effectively used on other more complex calls. Automation Agents are designed to handle high volume calls which are simple and transactional, including operator services, payments, recording requests for information, reporting missed services, undertaking customer surveys, providing appointment or key date reminders.

Read more: Telephonetics VIP’s Automation Agents lead the way to superior customer service

Response to reports in the US that questioned the privacy implications of mobile marketing

19 January 2009 - Helsinki, Finland and London, UK - Xtract, providers of social marketing intelligence solutions that enable internet and mobile operator marketing to become more personal, relevant and targeted, has today released details of its 3D profiling engine which ensures the highest levels of privacy in mobile marketing. Using data analytics technology, mobile subscriber data can be kept completely anonymised, never sacrificing on user privacy but delivering a highly-personalised mobile experience through relevant and engaging marketing.

Read more: Xtract unveils strategy for privacy in mobile marketing