10th July 2009, Hemel Hempstead, UK – Telephonetics VIP, the speech automation specialist, is proud to announce that three of their customers were commended in the field of Telecoms Innovation at the Good Communication Awards on 8th July 2009. Now in its fifth year and organised by Government Technology, the Good Communication Awards aims to promote and recognise excellence in public sector communications.   Wandsworth Borough Council were recognised for their innovative use of speech automated, direct debit technology. The council tax department at the authority introduced Telephonetics VIP speech automation to facilitate the set up of customer direct debits for the payment of council tax. Since its implementation, Wandsworth have seen the number of customers opting to pay by direct debit rise by 40% compared to the same period last year.    Swale Borough Council were also commended for the use of speech automation for the payment of council tax.   In the month following its introduction, Swale Borough Council had 862 residents pay their council tax this way.

Empowers Operators with round the clock protection against SIM Box Fraud and automatic deactivation of SIM Boxes 

July 8th 2009, San Jose, USA: Roamware Inc, the global leader in mobile roaming solutions and software, today announced the launch of SIM Box DetectorTM, a next generation fraud detection solution.

SIM Boxes, or GSM Gateways, were designed originally, for a variety of legal applications but fraudsters quickly hit on their potential to terminate international inbound calls and intercept revenue rightly due to network operators. Fraudulent SIM Boxes are also responsible for a range of service issues including call set up delays, poor voice quality, network congestions and spectrum management issues. SIM Box fraud can potentially result in Roaming revenue losses of between five and seven percent for network operators.

Sign up to free event to find out how customer interaction management tools can deliver drastic cost savings 

Windsor, UK - 8th July 2009 - nGenera CIM, in conjunction with BT, is offering businesses the opportunity to find out how they can make drastic cost savings within their customer service operation at a CRM Self Service Workshop, taking place on 9th July 2009. Open to all, and free to attend, people can sign up today at: http://www.btglobalevents.com/BTGlobalEvents/Register.aspx?inviteeCode=0.0.444 .

In general, customer interaction management tools can help reduce the cost of handling a customer query by as much as 20 times when compared to the phone. 

London, 7th July, 2009 - PageOne, the UK’s leading mobile messaging company to the public sector and enterprise announces that it has today been presented with ISO14001 certification, the internationally recognised standard for environmental management systems.   ISO14001 certification was awarded after PageOne worked in conjunction with a third party to create a framework that underpinned PageOne’s existing environmental policy and that works alongside the company’s current environmental management system. Chris Jones, CEO, PageOne, commented“Protection of the environment is high on the agenda of many of our customers, investors, employees and the general public at large. PageOne is committed to carrying out its business processes in an environmentally-sensitive way and we are delighted that ISO has recognised this commitment with the ISO14001 ratification.”