Woking & Norwich (UK) – August 2009. Today’s consumer expects excellent service every time they get in touch with a business. Rostrvm Solutions and ServiceTick Limited have combined technical forces to capture instant customer feedback from web interactions and translate information into call centre action.

For example a prospective customer might visit your website to request a quotation but not complete the sale. ServiceTick intervenes in the process and passes the quotation details to the rostrvm system in the call centre. The rostrvm system takes control of the transaction passing the enquiry to an appropriately skilled person and automatically making a service call to the prospective customer.

Martin Trott, ServiceTick’s Managing Director, commented “Many organisations treat the web and the call centre as distinct contact channels… but their customers don’t see it that way!

Read more: Breaking down web to call centre barriers

Milton Keynes 24 August 2009. Virginia based new telco, Global Access IP, has selected the DIGITALK Multiservice Platform to launch innovative prepaid services in North and Central America.

Running on DIGITALK SIP Application Server in a pure IP environment, Global Access IP has initially launched a Prepaid Calling Cards and Prepaid Residential service and is looking to rapidly expand service offerings to include further residential prepaid services.

Hailing from Primus backgrounds, Global Access IP was already familiar with the capabilities of the DIGITALK Prepaid Card Platform; however, the change to pure IP opened the evaluation to consider other vendors.

Read more: New US Telco deploys DIGITALK for Prepaid Services

Australia’s biggest mobile operator automates marketing processes to increase productivity and reduce costs   21 August 2009: Business Logic Systems, a leader in customer intelligence, marketing automation and customer loyalty solutions for mobile network operators has helped leading Australian mobile operator, Telstra, increase recharge rates and treble campaign productivity. By automating the campaign process using InTelestage Campaign Manager, Telstra was able to save costs by minimising the number of people required to implement a campaign and significantly increase speed-to-market of promotions.     To combat the challenge of communicating effectively with pre-pay customers, who are not required to provide any personal information upon joining the network, Telstra implemented InTelestage Campaign Management. The solution enables operators to run fully-automated, targeted, two-way SMS marketing campaigns from the desktop.   

Read more: Telstra increases campaign productivity threefold using InTelestage Campaign Management solution

txtNation in line for Best Billing Provider   txtNation the leading provider of mobile billing, sms messaging and mobile content solutions has today announced that it has secured a place in the short list of finalists in the Best Billing provider category for the Mobile Entertainment Awards 2009, the biggest night in the mobile content industry calendar with over 400 execs from all over the world arriving in London next month.   The awards run and hosted by Intent Media and its market leading trade publication, Mobile Entertainment magazine, was set up originally by the publisher to recognise equally the contribution made by companies operating in the mobile entertainment industry.   Games companies, sms billing providers, mobile hardware manufacturers and content providers will gather for the awards ceremony to celebrate the best in mobile entertainment and reward the finalists of each category selected by 300 handpicked content biz executives.

Read more: txtNation announced as finalist for Mobile Industry Awards

UK company unveils new handsets to fulfil consumer demand

London, 20th August 2009: A range of stylish, new, dual-sim handsets have been launched today. The exciting new dual-sim handsets mean users can insert an additional sim-card to their main number allowing them to make full use of all the money-saving tariffs on offer, to save money on calls and texts at home or abroad; or conveniently to have only one handset for both business and personal calls.

The handsets being launched today are:

– FLIP – A lightweight and stylish clamshell dual-sim handset. The FLIP is perfect for the style conscious looking to use multiple tariffs that best match their usage or save money on calls and texts while abroad. – SLIDER – A smart, music-player that also has email functionality and a 2MP camera, combined with a dual-sim mobile phone.

Read more: New range of stylish, dual-sim mobile phones launched