Woking & Norwich (UK) – August 2009. Today’s consumer expects excellent service every time they get in touch with a business. Rostrvm Solutions and ServiceTick Limited have combined technical forces to capture instant customer feedback from web interactions and translate information into call centre action.
For example a prospective customer might visit your website to request a quotation but not complete the sale. ServiceTick intervenes in the process and passes the quotation details to the rostrvm system in the call centre. The rostrvm system takes control of the transaction passing the enquiry to an appropriately skilled person and automatically making a service call to the prospective customer.
Martin Trott, ServiceTick’s Managing Director, commented “Many organisations treat the web and the call centre as distinct contact channels… but their customers don’t see it that way!
- Published: 24 August 2009