Hoesbach/Germany, January 14, 2010 – ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will open a new branch in Dubai, United Arab Emirates, on February 1, 2010, at the Dubai Silicon Oasis Authority (DSOA), headquarters building, Suite A 206-1. The local representative office will support increased Middle East business and improve sales in the region by providing superior customer support.

Viney Kapoor, Business Development Manager for ASC, was appointed to head the office. He has an extensive background in corporate sales, telecommunications and electronics and has an excellent knowledge of the region, including five years working for the largest systems integrator in Bahrain.

Mr. Kapoor’s experience includes a BE in electronics, a post-graduate degree in marketing and more than 10 years in fields such as CRM; sales service and forecasting; corporate, channel and government sales; business development; team management; and inventory control. He has previously supported enterprise solutions including wireless products, satellite systems and voice recording solutions.

Marc Wildner, Sales Director International at ASC’s headquarters, said, “We have already developed many close business relationships with partners and customers in the Middle East, and our new office will improve customer contact and technical support. Viney brings a proven track record of achieving ROI profitability and client satisfaction, and we look forward to working together closely as a team for our customers.” 

ASC will use the new branch to promote and service its communications recording and quality monitoring solutions for contact centers, financial institutions and the public safety sector. The company has recently released new versions of EVOip, a sophisticated VoIP recording solution with improved protection of customer data; and INSPIRATIONpro, quality monitoring software with customized agent feedback, an eLearning module and speech analytics.