East Dunbartonshire Council has purchased the revolutionary ContactCentre 59R through the Lagan procurement process.

11th January 2010, Hemel Hempstead, UK - This recent win puts Telephonetics VIP, speech automation and data integration specialists, as a firm choice among councils in Scotland giving precedence to the dedicated work and commitment made in the Scottish region.   East Dunbartonshire Council was looking for a replacement to their existing contact centre infrastructure, the integration capability between Lagan and Telephonetics VIP provides a seamless solution that gives Public Sector organisations much more than just a traditional contact centre solution.

ContactCentre 59R is scalable giving the Council the freedom to grow and extend contact centre services in a cost effective manner.  In regions where it may not always be possible to get to the council office, agents are able to work flexibly irrespective of location, yet still allowing management to remain in control with monitoring and comprehensive reporting.  

Mark Holmes, Director of Sales at Telephonetics VIP commented: "We are delighted that East Dunbartonshire Council has chosen ContactCentre 59R believing it to be the best-in-class solution for their current and future contact centre requirements.  We pride ourselves on putting our customers first, by listening to our customers’ evolving needs and working with influential bodies such as the Scottish Improvement Service, we are able to deliver solutions that meet real public sector requirements.  This is one of two recent wins in the area and really corroborates our position in Scotland, now consisting of over 40 Public and Health Sector bodies in the Scottish region”.