INSPIRATIONpro Recognized for Outstanding Innovation 

Hoesbach/Germany, May 29, 2009 — ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, announced today that Technology Marketing Corporation (TMC) has named INSPIRATIONpro as a winner of the 2008 Communications Solutions Product of the Year Award.   INSPIRATIONpro offers the latest technology for workforce optimization through quality monitoring and speech analytics. Quality monitoring solutions improve training and coaching for agents in contact centers, help financial companies meet compliance requirements, and optimize private and public security services in emergency situations.   Speech analytics offers unique capabilities for any company with a lot of incoming communications.

It enables keyword spotting through audio recognition, and data mining through transcription (conversion of audio into written text). Speech analytics enables automatic categorization of calls, provides critical business intelligence and makes every single word of a conversation easy to search.   Harald Zapp, Chief Operating Officer of ASC, said, “We are extremely pleased to receive this Product of the Year Award from TMC, one of the most prestigious organizations in the communications industry. In fact, over the years, our solutions have been repeatedly honored, a testimonial to the insight and vision of our company as well.”   “ASC has been recognized with a 2008 Product of the Year Award for their excellence in the advancement of voice, data and/or video communications,” said Rich Tehrani, TMC President and Group Editor-in-Chief.  “ASC has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments, and look forward to more innovative solutions from them in the future.”   The Communications Solutions Product of the Year Award recognizes the vision, the leadership and the attention to the detail that are the hallmarks of this prestigious award. The most innovative products and services brought to market in 2008 were selected as recipients of this year’s Communications Solutions Product of the Year Award for their groundbreaking achievement.

The 2008 Communications Solutions Product of the Year Award winners can be found on the INTERNET TELEPHONY and Customer Interaction Solutions web sites.