Digital Signatures and Automated Content Categorisation for Email and SMS Communications Added to e-Messaging Solution, Reducing Call Centre Costs and Improving Customer Service   Windsor, UK, 18th May 2009 – Pitney Bowes Business Insight, the leading global provider of location and communication intelligence offerings, today announced the immediate availability of a new version of its e-Messaging solution. With enhanced control and flexibility, e-Messaging v1.1 enables businesses to effectively manage and automate two-way email and short message services (SMS) communications. e-Messaging v1.1 provides auto-categorisation of inbound messages and the digital signing of outbound communications, improving call centre operations, customer service, archiving and regulatory compliance.