Category: Transportation
- Published: 29 January 2009
Core Facts
CrossCountry, the UK’s most extensive rail network has announced a pioneering technology trial that will allow customers to buy train tickets online and have them sent directly to their mobile phone.
The trial will initially run on the company’s York to Edinburgh route and offers customers a convenient, cost effective and eco-friendly way to purchase train tickets.
Buying the new m-ticket is easy. Visit crosscountrytrains.co.uk to book a train ticket as normal, sign up via the ‘m-ticket’ icon and the train ticket, which will include a security barcode, journey details and the customer name, will be sent immediately to your mobile phone as an MMS message.
Customers using the m-ticket simply present their mobile phone at the ticket barrier or to the train manager and show them the barcode ticket.
CrossCountry also offers a special version of their website for mobile browsing, making it simpler for customers to get the information they need whilst using mobile phones, PDA, BlackBerry® smartphone or Apple iPhone. The mobile site, m.crosscountrytrains.co.uk, includes live travel updates, ticket booking, a timetable download application and latest news, all in short, simple formats making it easy to read and browse whilst travelling.
CrossCountry’s m-ticket trial will continue until further notice and customers must produce a payment card as proof of ID and validation of ticket.
To receive an SMS with a link to the CrossCountry website text "XC WAP" to 82088.
Quotes
David Watkin, CrossCountry’s Commercial Director said; “Our new m-ticket trial is yet another step forward for CrossCountry as it helps simplify the ticket buying process.”
“Early customer feedback has been positive and comments from our customers have been vital to help us improve the service. People now expect to do so much more whilst on the move and we want to meet that expectation. We hope the trial will prove successful to enable us to roll out our m-ticket product across all CrossCountry services.
David added; “Accessing up-to-date travel information on the move is vital in today’s fast-moving world so launching our mobile website which is suitable for mobile browsing makes CrossCountry more accessible, open and welcoming. This is another customer benefit that will evolve throughout 2009 and help guarantee that CrossCountry continues to put the customer first.”
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