- Published: 29 April 2015
- Written by Editor
LogMeIn's New Video-Aided Support Capability, Rescue Lens, Named TSIA Vision Award Finalist
BOSTON, April 29, 2015 -- LogMeIn, Inc. (LOGM) has been named a finalist for a 2015 Technology Services Industry Association (TSIA) Vision Award in recognition of its new Rescue Lens service. Finalist companies will demonstrate their innovations on stage in front of an audience of hundreds of services industry practitioners and a panel of experts at the Technology Services World (TSW) 2015 Best Practices conference, at the Santa Clara Convention Center, May 4-6.
Introduced in 2010, the TSIA Vision Award recognizes game-changing ideas in technology services that advance the industry and shape emerging trends. TSIA is the leading association for today's technology services organizations.
"Simple problems can be easily overlooked when something is not working right. Rescue Lens brings remote support to virtually any product by allowing support reps to provide real-time, video-assisted aid, giving them a firsthand look at the end users problem from anywhere. This new set of capabilities improves communication with customers, speed of resolution and quality of service," said Peter Zeinoun, Director of Products, LogMeIn Rescue. "We are honored to be recognized by TSIA and are excited to present as a finalist among the other innovators."
Rescue Lens is a video-aided support capability aimed at addressing the rapidly expanding world of connected products -- and the new needs of today's connected customer. Using a secure, live camera feed from a customer's or employee's mobile device, Rescue Lens empowers customer service agents to see and remotely assist with product issues that are reported by customers, employees or other field technicians, as if the product were directly in front of them. Rescue Lens is part of LogMeIn Rescue, LogMeIn's flagship professional remote support solution. Through Rescue Lens, customer service staff can now remotely guide these users through product setup, troubleshooting, problem resolution, and more, for virtually any connected or yet-to-be-connected product. As a result, companies can reimagine how they deliver customer service, field service, and IT support to help reduce returns, decrease costly onsite support costs, boost customer satisfaction, and even create new service offerings.
About LogMeIn, Inc.
LogMeIn, Inc. (LOGM) simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco and Sydney.
About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small- and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology.
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