Interactive Intelligence to Host “Improve Patient Engagement and Profitability” Industry Web Event

Webcast to share technologies, best practices, and real-life examples to help healthcare organizations cost-effectively improve patient interactions

INDIANAPOLIS -- Interactive Intelligence Group Inc. (ININ), a global provider of software and services designed to improve the customer experience, is hosting a free Web event titled, “Improve Patient Engagement and Profitability: Embrace Consumerism and New Technology,” to be held Tuesday, Nov. 11, 2014 at 11:30 a.m. Eastern time (EST).

This 75-minute webcast is designed for customer service, contact center, and sales operations executives in the healthcare industry looking for strategies that address the growing trend of consumerism – a movement that’s requiring improved patient interactions in order to meet elevated service expectations.

This webcast will teach attendees how to use contact center and business process automation (BPA) technologies, along with industry best practices to cost-effectively improve patient interactions.

Webcast presenters will include Bill Ramalho, chief information officer/chief technology officer for Fairfax Family Practice Centers and Virginia Surgery Associates, who will share his experience deploying contact center and BPA solutions to improve profitability, outreach, and patient engagement.

Also presenting will be Nancy Jamison, principal analyst of information and communications technologies for Frost & Sullivan, who will share how key technologies can be used to address common challenges healthcare organizations face today as they work to improve patient relationships.

Webcast presenter Rachel Wentink, senior director of the business automation group for Interactive Intelligence, will share additional customer use cases showing how healthcare providers have integrated their contact center solutions with electronic health record (EHR) systems to deliver more personalized and cost-effective patient outreach.

An extensive Q&A will follow the presentations, during which Ramalho, Jamison, and Wentink will answer live audience questions.

To register for this Web event, visit: http://www.inin.com/WebEvent.

About Interactive Intelligence

Interactive Intelligence Group Inc. (ININ) is a global provider of software and services designed to improve the customer experience. The company’s 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine’s 2014 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 2,000 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or This email address is being protected from spambots. You need JavaScript enabled to view it.. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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Interactive Intelligence
Christine Holley, Senior Director of Market Communications, +1 317-715-8220
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