mGoldMine 1.1 adds email functionality

Reading, Berks – 2nd March 2004: FrontRange Solutions today announced the availability of mGoldMine 1.1. mGoldMine provides mobile employees with secure, real-time access to customer, prospect and supplier information held in a central GoldMine Corporate Edition relationship management database. The product provides contact information and contact history via any WAP or GPRS enabled device.

FrontRange has developed mGoldMine to meet the growing demand for mobile applications. As work patterns change and customer service becomes a differentiator; responsiveness becomes a business critical issue. Device and telephony network agnostic, mGoldMine enables businesses to take advantage of their existing hardware and air time contracts to make remote workers more efficient and responsive.

New features in mGoldMine 1.1 include:
• The ability to send email to GoldMine contacts. Emails sent via PDAs are recorded in the contacts history tab so vital information is always at hand for both mobile and office-based employees;
• The ability to create, edit and complete Forecasted Sales so that sales managers and directors have a real-time view of the entire sales pipeline. An up to date pipeline enables the sales and marketing function to be more responsive to market conditions in order to meet targets;
• Meeting and Activity notes can now be added when activities are completed so contact history is always accurate and complete, ensuring everyone is ‘in the picture’.

Steve Songaila, director of IT services group Twin Systems and mGoldMine user says: “Apart from slashing the cost of mobilising each sales person from £2,500 to £600, mGoldMine also protects company information because data is no longer held locally. 60% of our sales people have chosen the mGoldMine route because it’s quicker to use than waiting for a lap top to boot up.”

Overall, companies and employees benefit from:

Shorter process times – in the field, mGoldMine provides fast access to information at the point of customer contact. In the office, it provides an immediate management view of activities plus the ability to schedule activities dynamically, so speeding up the workflow process;
Increased data reliability – as a result of a single, centrally held database updated in real time;
Improved data security – with secure access via a unique, four-digit PIN number. Critically, as there is no data held on the mobile device, there is no danger to corporate data if it is lost or stolen;

Alastair Trower, EMEA product marketing manager, FrontRange Solutions confirms: “mGoldMine gives mobile workers the chance to use the dead time between appointments, making them more efficient and eliminates the nightly synchronisation with the office. The company benefits from real-time data making the business more agile.”

mGoldMine features include:
• Email contacts and record email in contact history
• Create, edit and complete forecasted sales
• Find contact by name, company, location
• View/add/edit contact details
• List all activities scheduled for a contact
• Access activities
• Complete activities
• View/add notes for a contact
• View sales opportunities for a contact
• View historic activities
• Schedule yourself activities
• View calendar
• Call a contact

Pricing and additional information
mGoldMine costs £199 + VAT per user
mGoldMine is only compatible with GoldMine Corporate Edition (£395 + VAT per user)

-ends –

Notes to Editors

About FrontRange Solutions
FrontRange Solutions Inc. develops software and solutions that allow organisations to manage extraordinary business relationships and provide exceptional service. An international market leader in customer-centric software for almost 15 years, the company is headquartered in Colorado Springs, Colorado, with offices in Los Angeles, United Kingdom, France, Germany, Italy, South Africa, Australia and Singapore.

Solutions include: Industry-leading GoldMine® software family for business relationship management (including CRM), team-based contact management and sales force automation; the award-winning HEAT® software line for world-class customer service and support; and GoldMine® CustomerIQ™, delivering the next generation of industry-specific solutions.
FrontRange drives business decisions for profitability in market-leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Electricite de France, Mack Trucks and Turner News Network. Industry awards for FrontRange include Software Magazine's "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, Users Choice Awards, ISM Top 30 CRM Solution Award and PC Magazine "Editors' Choice." www.frontrange.co.uk


More from:
Emma Lattimer
FrontRange Solutions
+44 (0) 870 401 7317
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Sarah Brambley/Laura Slade
The Whiteoaks Consultancy
+44 (0) 1252 727313
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