ASC Launches New Channel-Ready Call Recording Solution For Small To Medium Enterprises

MARATHON EVOlite, part of the latest generation of ASC communications recording solutions, has been specifically designed to satisfy smaller organisations’ need for cost-effective, reliable and hassle-free recording

ASC telecom (www.asctelecom.com), a leading provider of performance improvement solutions for contact centres, financial institutions, public safety and government organisations, announces today the launch of MARATHON EVOlite, ASC’s new plug-and-play cost-effective communications recording solution for Small to Medium Enterprises. The recording of customer interactions has been considered in the past as a requirement privy to large organisations, with smaller businesses resorting to it mainly for legal compliance purposes. Today’s consumer and quality led market is increasingly demanding the same service level from any enterprise, independently from their shape or size, hence the SMEs’ need to implement call recording also for quality purposes. Additionally, smaller businesses are becoming more aware that a call recording solution can save time and money as well as help retain customers by swiftly resolving disputes as soon as they arise. With over 300 SME customers in the UK alone, ASC has a long and proven track record in developing solutions for the SME market and MARATHON EVOlite is the ultimate result of this wealth of experience.

MARATHON EVOlite, lays its engineering foundation on being the WORLD´S FIRST Linux-based communications recorder, providing power, reliability, built-in scalability and open source flexibility typical of enterprise applications in a cost effective package. MARATHON EVOlite captures and records all customer interactions from 4 up to 32 channels simultaneously with a minimum on-line storage of 15,000 recording hours allowing for both record-on-demand and full-time recording. MARATHON EVOlite can be configured to record, live monitor and archive communications at one location and to provide search and replay facilities through browser-based interfaces both at the recording unit and remotely via local networks (LAN/WAN), Intranet or a secure Internet connection. If several business locations need recording, MARATHON EVOlite allows for multiple units to be networked together for immediate and easier access to any call from any place. For call evaluation purposes, up to eight separate channels may be replayed simultaneously and by using the Last Call Repeat function, calls can be played back via any telephone line.

MARATHON EVOlite is easy to use and deploy, requires minimal training and administration with built-in multi-language support, making it the perfect solution for the reseller channel. ASC is now introducing MARATHON EVOlite to its existing partners and it is also proactively looking to expand its market reach by recruiting new SMEs focused resellers.

“Increasingly, smaller businesses are asking for much of the sophistication and reliability of larger enterprise solutions, but with a pricing model that matches their budgets” commented Guenther Mueller, Chairman and CEO of ASC telecom. “MARATHON EVOlite represents the ideal solution for the SME market and its reselling channel, combining reliable, feature-rich communications recording in an almost out-of-the-box affordable package. MARATHON EVOlite is also a further statement of our long-term commitment to small and medium sized businesses.”

Ends

About ASC telecom Ltd

ASC telecom specialises in the provision of world leading Customer Interaction solutions to contact centres, financial institutions, public safety and government organisations. ASC’s consolidated suite of tools enables contact centres to manage, monitor, assess, analyse and improve the quality of their customer interactions for maximising customers and employees’ satisfaction and retention. ASC’s Customer Interaction solutions include recording, evaluation, analysis and live coaching and support for all electronic communication and interaction of voice, VoIP, fax, e-mail and desktop computer activity in both traditional and Web based environments.

Headquartered in White Plains (NY), Hösbach (Germany) and Edenbridge (UK), with nearly 40 years of experience in the telecommunication industry, ASC supports over 20,000 customers in 60 countries through its operations in the United States, Great Britain, France, The Netherlands, Switzerland and a global network of distribution partners. ASC has forged integration alliances with leading providers such as Alcatel, Avaya, Aculab, Ascom, Aspect, Bosch, Ericsson, Inter-tel, MITEL, Nortel, NEC, Siemens and Tenovis, allowing customers to easily implement ASC solutions in every environment.

Additional information about ASC telecom and its complete product line can be accessed on the World Wide Web at http://www.asctelecom.com

For more information, contact:

ASC telecom L.P. · 4 Gannet Drive, Suite 100 A · White Plains, NY 10604 · USA
Phone: +1 914 644 6444
Fax: +1 914 644 6446
E-Mail This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact: Tony Procops


ASC telecom AG · Seibelstraße 2 · 63768 Hösbach · Germany
Phone: +49 6021 5001-264
Fax: +49 6021 5001-310
E-Mail This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact: Katrin Henkel.


ASC telecom Ltd · ASC House · Commerce Way · Edenbridge · TN8 6ED · UK
Phone: +44 1732 784-320
Fax: +44 1732 784 352
E-Mail This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact: Maria Boxley, Communications & Public Relations


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