24th July 2008, Hemel Hempstead - Reigate and Banstead Borough Council has chosen a speech self service solution from Telephonetics VIP, the speech recognition and voice automation specialist, to automate payment transactions through its contact centre.
Reigate and Banstead Borough Council serves around 127,000 residents living in approximately 53,000 properties.
Initially the Council will be implementing the speech self service technology from Telephonetics VIP to process payment transactions such as parking fines or council tax.
- Published: 24 July 2008
- Written by newsprovider